Refund policy
At Voyage Scents, we want you to love your fragrance. If you're not completely satisfied with your purchase, we're happy to help.
30-Day Returns
You have 30 days from the date of delivery to request a return or refund.
To be eligible for a return, your item must:
- Be purchased directly from Voyage Scents.
- Be in its original packaging.
- Be unused or only lightly tested.
- Include the original order information or proof of purchase.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photos of the item and packaging. We'll work quickly to provide a replacement or refund.
Refunds
Once your return is received and inspected, we'll notify you whether your refund has been approved. Approved refunds will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.
Return Shipping
For standard returns due to a change of mind or personal preference, the customer is responsible for return shipping costs.
If your item arrived damaged, defective, or you received the wrong product, Voyage Scents will cover the appropriate return or replacement costs.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on products that have been substantially used, emptied, or damaged after delivery.
How to Start a Return
To request a return, contact our customer support team with:
- Your full name
- Order number
- Reason for the return
- Photos of the product, if applicable
We'll provide you with the next steps for your return.
Voyage Scents reserves the right to refuse returns that do not meet the requirements outlined in this policy.